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General Grabber HTS XL tires from tirerack
#691370 July 04th 2015 7:26 pm
Joined: Aug 2001
Posts: 12,107
Likes: 37
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Last week I had delivered and installed on my van a set of new General Grabber HTS XL tires. Cost for delivery and install was about $460. The tires were installed last Thursday. The only driving I have done on the tires is from the installation shop to my house. About two miles on paved roads with no crazy driving or road debris. The van has sat since then.

Imagine my fury when I go out to my driveway this afternoon and find this:

[Linked Image]

I charged up the air compressor and tried to air the tire up but the tire had come off of the bead and air just blew out between the rim and the bead on the tire. I jacked up the tire and was able to put in about 5 psi of pressure when I discovered this:

[Linked Image]

Yup. SERIOUS interior tire structure failure.

[Linked Image]

[Linked Image]

And there is another spot starting on the other side of the tire (note the cute little caterpillar):

[Linked Image]

I am pretty ticked off. I am going to contact Tire Rack and the installer on Monday and find out who gets to give me a new tire.

I can think of two possible causes: (1) it has been REALLY hot lately and maybe the tire failed form sitting in the 80+ degree heat for several days; (2) the set of four tires has two pairs: one manufactured in the 36th week of 2014 and the other manufactured in the 49th eek of 2014. Both the 36th week tires look a bit dirty and sun faded. Maybe they have been sitting under a window or skylight in the warehouse for almost a year and got degraded. However, one of the other tires shows an indentation in the sidewall like the tire is overinflated. What a pisser. The three remaining tires are inflated to 45PSI so I am assuming the failed tire was, too.

So, buyer beware, and be ready to deal with this crap if you buy from tirerack.com


Windows- they're what make a van worth owning!
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Re: General Grabber HTS XL tires from tirerack
Reed #691375 July 04th 2015 7:39 pm
Joined: Apr 2013
Posts: 2,427
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WOW!!!!! I was thinking about buying that brand of tires!!!!!!!!!!!!! Never mind now!


96 Dodge B3500 Maxi 5.9
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97 Dodge B3500 Maxi 5.9
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My train of thought was derailed -- there were no survivors
Re: General Grabber HTS XL tires from tirerack
Reed #691376 July 04th 2015 7:41 pm
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I really hope these tires work out. Maybe I just got a bum tire. I will report back what the result is with tire rack and the installer.


Windows- they're what make a van worth owning!
Re: General Grabber HTS XL tires from tirerack
Reed #691377 July 04th 2015 7:59 pm
Joined: Nov 2013
Posts: 3,692
Likes: 32
pooh-bah
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Dang...that's a nice looking OWL tire, too. Hope they make it right for you.

Re: General Grabber HTS XL tires from tirerack
Reed #691378 July 04th 2015 8:02 pm
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I just sent tire rack a long e-mail with pictures detailing the failure and pointing out that the tire should be replaced under General Tires and Tire Rack's warranty. I made sure that they knew I was a lawyer, too. Hopefully this will get straightened out. The specs of the tire look good for a van tire. Glad I kept the best of my old tires as the full size spare.


Windows- they're what make a van worth owning!
Re: General Grabber HTS XL tires from tirerack
Reed #691380 July 04th 2015 8:32 pm
Joined: Jun 2010
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I have Michelin XL on my 92. Aired up to 80 PSI & it hits 102 here for a weeks last year & never had that happen.


SUNSHINE VANS-VAN DIEGO
ADRENALIN BY THE GALLON & CHASIN RACIN
ONE FOR THE DIRT & ONE FOR THE STREETS
'93 CHEVY G30 454 4X4 SPORTVAN EXT 146" WB
'92 CHEVY G30 454 BEAUVILLE EXT 146" WB
Re: General Grabber HTS XL tires from tirerack
Reed #691383 July 04th 2015 8:47 pm
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Likes: 37
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Yeah, I used to live in Utah and never had a tire fail due to heat. I think I just got a bum tire. Hopefully it will get made right.


Windows- they're what make a van worth owning!
Re: General Grabber HTS XL tires from tirerack
Reed #691391 July 05th 2015 12:46 am
Joined: Apr 2010
Posts: 2,847
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W
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While Tirerack is not the powerhouse it once was, I believe they will bend over backwards to make this right. Especially since you brought up the 'L' word.

Re: General Grabber HTS XL tires from tirerack
Reed #691393 July 05th 2015 1:05 am
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Well, no matter what happens, it is highly likely that this is the last time I buy anything from Tire Rack.


Windows- they're what make a van worth owning!
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